Shipping & Delivery
Last updated: August 16, 2026
We can’t wait for your Lou the Chichi order to make its way to you!
Shipping times, carriers, and fulfillment locations may vary depending on the products in your order and your delivery destination. Some items are packed and shipped directly by us, while made-to-order products are produced and shipped by one of our fulfillment partners.
You’ll see the shipping options and estimated delivery timeframe available for your address at checkout.
Have a question about your shipment or delivery?
Contact us at info@shoplouscloset.com with your order number and we’ll be happy to help. ♡
🇨🇦 Canada Shipping
We ship throughout Canada.
Processing time: 1–5 business days
Available shipping methods, costs, and estimated delivery times will be displayed at checkout based on your delivery address.
Once your package is on its way, you’ll receive a shipping confirmation email with tracking information when available.
🇺🇸 United States Shipping
We ship throughout the United States.
Processing time: 1–5 business days
Print-on-demand and made-to-order products may have additional production time before shipping.
Your available shipping methods and estimated delivery timeframe will be shown at checkout.
Duties, Tariffs & Import Fees
Some products shipped to the United States may be subject to tariffs based on the product, its country of origin, and current U.S. import regulations.
As of August 16, 2026, the approximate tariff rate applicable to pet apparel we ship to the U.S. is around 36% of the declared value. The exact amount may vary depending on the items in your order.
Any applicable tariff fee will be automatically calculated at checkout based on the order value and clearly displayed before the purchase is completed.
By proceeding with checkout, the customer agrees to pay the applicable tariff amount as part of their order total. Tariff fees are the customer’s responsibility and must be paid at the time of purchase.
Because applicable tariffs are collected upfront at checkout, no additional tariff fees will be charged upon delivery.
Tariff rates and import regulations may change over time and are outside of our control.
🌎 International Shipping
We ship internationally.
Shipping rates and estimated delivery times vary depending on your country, address, and the products in your order. The options available for your destination will be displayed at checkout.
International orders may be subject to VAT, customs duties, import taxes, brokerage fees, or other local charges.
Unless these fees are specifically collected at checkout, they are not included in your order total and may be charged by your local customs authority or carrier before delivery.
Customers are responsible for any applicable import-related charges required by their destination country.
Please keep in mind that customs processing can occasionally add extra time to international deliveries.
Processing & Fulfillment
Not every product is fulfilled in the same way.
Pet apparel, pet accessories, and select fan merchandise are fulfilled directly by us and are generally prepared within our standard processing timeframe.
Print-on-demand and made-to-order merchandise, such as human apparel and candles, is produced especially for your order through our fulfillment partners. These items require production time before they can be shipped.
Processing time is separate from shipping time. During launches, holidays, sales, or periods of higher-than-usual order volume, processing may take a little longer.
Orders With Multiple Products
Your order may arrive in more than one package.
For example, an order containing pet apparel and a print-on-demand item may be fulfilled from two different locations. Each package will be shipped as soon as the items in that shipment are ready.
Because of this, receiving one part of your order does not necessarily mean the rest of your order is missing.
You may receive separate shipping confirmation and tracking emails for each package.
Tracking Your Order
When tracking is available, you’ll receive an email with your tracking information once your order has shipped.
Please allow some time for the carrier to scan your package and activate the tracking link after you receive your shipping confirmation.
Certain international shipping methods or fulfillment partners may provide limited tracking information once a package reaches its destination country.
Shipping Addresses
Please double-check your name, shipping address, apartment or unit number, postal/ZIP code, and other delivery details before completing your order.
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing your order, contact us at info@shoplouscloset.com as quickly as possible. We’ll do our best to update the address before your order ships, but we cannot guarantee that changes can be made once an order has entered processing or fulfillment.
We are not responsible for delivery issues resulting from an incorrect or incomplete address provided at checkout.
Delivery Delays
Estimated delivery dates are provided as a guide and are not guaranteed.
Once a package has been handed over to the carrier, circumstances outside of our control may affect its delivery. These can include:
- Carrier delays
- Customs processing
- Severe weather
- Holiday and peak shipping periods
- Transportation disruptions
- Incorrect or incomplete delivery information
If your package appears to be significantly delayed, please contact us and we’ll be happy to help you look into it.
Lost Packages
If your tracking has not updated for an extended period or you believe your package may be lost, please contact us.
We will work with the shipping carrier or fulfillment partner to investigate the shipment.
If a package is officially confirmed as lost in transit, we will work with you on an appropriate resolution, which may include a replacement or refund depending on the circumstances and product availability.
Packages marked as delivered by the carrier are not considered lost in transit. If your tracking shows delivered but you cannot locate your package, please contact the carrier and check around your property, building, household, or with neighbours before reaching out to us.
Returned or Undeliverable Packages
Packages may occasionally be returned to us or to one of our fulfillment partners because of an incorrect address, unsuccessful delivery attempt, unclaimed package, or other delivery issue.
If this happens, please contact us so we can review the available options.
Additional shipping, production, customs, or tariff charges may apply if an order needs to be shipped or produced again.
For print-on-demand items, we may offer a reprint or partial refund depending on the circumstances.