Privacy Policy
Last updated: August 16, 2026
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit our website or place an order.
Have a question about our privacy policy?
Contact us at info@shoplouscloset.com and we’ll be happy to help. ♡
Information We Collect
When you shop with us, create an account, contact us, or subscribe to our communications, we may collect information such as:
- Name
- Email address and phone number
- Billing and shipping address
- Order and transaction information
- Customer service communications
- Marketing preferences
We may also automatically collect certain information when you browse our website, including your IP address, device and browser information, pages viewed, and interactions with our store through cookies and similar technologies.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Arrange shipping and delivery
- Process returns, exchanges, and refunds
- Communicate with you about your order
- Provide customer support
- Improve our website and shopping experience
- Prevent fraud and protect our store
- Send marketing communications when you have agreed to receive them
- Meet legal, tax, and accounting requirements
Sharing Your Information
We may share personal information with trusted service providers when necessary to operate our store, including Shopify, payment processors, shipping carriers, fulfillment partners, print-on-demand providers, analytics services, and other business service providers.
We only share information that is reasonably necessary for these services.
We do not sell your personal information for money.
Cookies
Our website uses cookies and similar technologies to keep the store functioning properly, remember your preferences and shopping cart, understand website traffic, prevent fraud, and, where applicable, provide personalized advertising.
You may be able to manage optional cookies through the privacy or cookie settings available on our website or through your browser.
Marketing
If you subscribe to our emails, we may send you updates about new products, restocks, promotions, and other Lou the Chichi news.
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.
Your Privacy Rights
Depending on where you live, you may have the right to request access to or correction of your personal information, withdraw consent to certain uses, request deletion where applicable, or exercise other rights provided by privacy law.
Quebec residents may also have additional rights under applicable Quebec privacy legislation, including certain rights relating to access, correction, consent, and data portability.
To make a privacy request, please contact us using the information below.
Data Security & Retention
We take reasonable measures to protect personal information from unauthorized access, loss, misuse, or disclosure.
We keep personal information only for as long as reasonably necessary to fulfill the purposes described in this policy or to meet our legal, tax, accounting, and business obligations.
Some of our service providers may process or store information outside Quebec or Canada, where different privacy laws may apply.
Third Party Services
Our website may contain links to third-party websites or use services provided by third parties. Their privacy practices are governed by their own policies, and we encourage you to review them before providing personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated revision date.
Contact Information
Questions regarding these Terms, an order, or our store can be sent to:
Lou's Closet / Lou the Chichi
Email: info@shoplouscloset.com
Quebec, Canada
We’re always happy to help.