Return & Refund Policy

Last updated: August 16, 2026

We want you to love your Lou the Chichi order as much as we loved creating it.

Because our products may be produced and shipped in different ways, return and refund eligibility can vary depending on the item, fulfillment method, and shipping destination.

We recommend reviewing the details below before placing your order. If anything is unclear or you need help with an order, please don’t hesitate to contact us, we’ll be happy to assist.

Have a question about your return or exchange?

Contact us at info@shoplouscloset.com with your order number and we’ll be happy to help. ♡

Returns & Exchanges by Product Type

Pet Apparel & Pet Accessories

Our pet apparel and pet accessories are fulfilled directly by us and are eligible for returns or exchanges within 30 days of delivery.

To be eligible, items must be unused, unworn, unwashed, and returned in their original condition with all tags and packaging. Items showing signs of wear, pet or human hair, stains, odours, damage, or alterations may not be accepted.

Please contact us at info@shoplouscloset.com before sending anything back. Returns sent without prior approval may not be accepted.

🇨🇦 CANADA

Exchanges

  • A $7 return shipping label must be purchased to send the original item back to us.
  • Once we receive and inspect your return, we will ship your replacement item.
  • Shipping the new item back to you is on us.

* Exchanges are subject to product and size availability.

Returns

  • A $7 return shipping label must be purchased to send the item back to us.
  • Once your return has been received and approved, we will issue a refund to your original payment method and send you an email confirmation.

* Original shipping charges are non-refundable.

🇺🇸 UNITED STATES

Exchanges

  • A $7 return shipping label must be purchased to send the original item back to us.
  • Once your return has been received and approved, we will issue store credit covering the value of the returned item plus the shipping cost for your replacement order. You can then use this credit to place a new order for your preferred size or item.
  • Any tariffs, duties, taxes, or import fees associated with the new order are not included in the store credit and remain the customer’s responsibility.

* Exchanges are subject to product and size availability.

Returns

  • A $7 return shipping label must be purchased to send the item back to us.
  • Once we receive and inspect your return, an approved refund will be issued to your original payment method.
  • You will receive an email once your refund has been processed.

* Original shipping charges are non-refundable for refunds.


🌍 INTERNATIONAL ORDERS (Outside Canada & USA)
Exchanges
  • A $15 return shipping label must be purchased to send the original item back to us.
  • Once we receive and inspect your return, we will ship your replacement item.
  • Shipping the new item back to you is on us.

* Exchanges are subject to product and size availability.

Returns

  • A $15 return shipping label must be purchased to send the item back to us.
  • Once your return has been received and approved, we will issue a refund to your original payment method and send you an email confirmation.

* Original shipping charges are non-refundable.
Fan Merchandise Fulfilled by Us

This policy applies to Lou the Chichi fan merchandise fulfilled directly by us, including:

  • Clog charms
  • Stickers
  • Magnets
  • Keychains

These items are final sale and cannot be returned or exchanged.

If your order arrives damaged, defective, or you receive the wrong item, please contact us at info@shoplouscloset.com within 30 days of delivery with your order number and clear photos of the issue.

If your claim is approved, we will work with you to provide an appropriate replacement or refund at no additional cost.
Fan Merchandise & Made-to-Order Items

If your item arrives damaged or has a manufacturing defect, please contact us at info@shoplouscloset.com within 30 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the item and the problem

If multiple items from the same order are affected, we may ask for one photo or video showing all affected items together.

For approved claims, a free replacement will typically be issued. If a replacement is not possible or reasonable, a refund may be provided instead.

Damaged or defective print-on-demand items do not need to be returned unless otherwise requested.

Please note that minor variations in print placement can occur during production and are not considered defects. For direct-to-garment (DTG) products, placement variations of up to 0.5 inches are considered within normal production tolerance.

Unsuccessful Delivery

If a print-on-demand order is returned to the fulfillment facility because delivery was unsuccessful, we may be able to arrange a reprint or offer a partial refund depending on the circumstances.

Additional charges may apply if the order needs to be produced and shipped again.
Sale Items

Items purchased on sale, clearance, or with a markdown discount are final sale and are not eligible for returns, exchanges, or store credit.

Please review product details, sizing, and your order carefully before completing your purchase.

If a sale item arrives damaged, defective, or incorrect, please contact us so we can review the issue. In these cases, we may provide either a replacement/exchange or a refund, depending on the circumstances and product availability.

This final sale policy does not limit any rights or remedies available under applicable consumer protection laws.