ORDER TRACKING

You will be receiving a tracking number via email or phone after placing your order. If you cannot find this email, we suggest you check your spam folder.

For any questions, it is always possible to call the store at 514-974-2508 or send us an email at info@shoplouscloset.com

 

STOLEN PACKAGES

If you live in an area with a lot of stolen packages we ask you to write in the note of the purchase "Signature required". This way we will be able to ask the shipping companies to demand a signature as a proof of delivery. If you think your package was stolen and you didn't write "signature required" we will not be able to open a claim with our shipping carriers or/and offer you a refund.  

 

DELIVERY

All orders are shipped within 1-7 business days of your order being placed.

There may be delays in delivery if our traffic is increased during busy periods (example: Holiday season).

There may also be delays due to temperature and conditions beyond our control. We do everything in our power to deliver purchases as quickly as possible.

 

DELIVERY COSTS

Delivery costs are calculated according to the location, distance and size and weight of the package. We make every effort to reduce these costs and offer customers the best delivery and transport options.

  

RETURNS AND REFUND

All online pet apparel & accessory orders offer the possibility of a full return and refund (minus shipping and handling) within 30 days of receipt of the purchase.

• We only accept returns and refunds if the items do not fit or are damaged.
• We also accept size exchanges if the items do not fit.
• Orders may not be canceled once they are processed. 

We do not offer the possibility of a refund, return or cancelation on merchandise items such as mugs, stickers, bottles, human apparel (hoodies, sweatshirts, tees, tanks) and tote bags as they are printed by the unit in the hours following the order placement. 

Delivery costs associated with the return or exchange of an item are the responsibility of the customer. However, if we have not delivered the right item, it will be our responsibility to cover the shipping and handling costs. In the case of an exchange, delivery costs associated to shipping back a new size or new piece is our responsibility.

No chargebacks will be accepted in cases where the order's tracking number indicates that the package has been delivered and/or if the client has signed for delivery. 

 

DAMAGED ITEMS DUE TO DELIVERY

If the items delivered are damaged due to delivery, we cannot be held responsible. Please file a complaint with your carrier directly for compensation.

 

PRIVACY POLICY

With the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. That is why we are committed to respecting the confidentiality of the personal information we collect.

 

 

Collection of personal information

We collect the following information: - Name - First name - Mailing address - Postal code - E-mail address - Telephone / fax number - Credit card number - Gender / Sex - Age / Date of birth

 

The personal information we collect is collected through forms and through the interactivity established between you and our website. We also use, as described in the following section, cookies and/or logs to collect information about you.

 

 

Forms and interactivity

Your personal information is collected through forms, namely: - Website Registration Form - Order Form We use the information collected for the following purposes: - Order follow-up - Contact

 

 

Log and control files

We collect certain information through log files and cookies in order to provide a customer-specific service.

 

 

 

Right of opposition and withdrawal

We are committed to providing you with a right to object and opt out of your personal information. The right of opposition is defined as the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned at the time of collection. The right of withdrawal is defined as the possibility given to Internet users to request that their personal information no longer appear, for example, on a mailing list. 

 

 

Right of access

We undertake to grant a right of access and rectification to data subjects wishing to consult, modify or even delete information concerning them. The exercise of this right will be done. 

 

Safety and security

The personal information we collect is stored in a secure environment. The people working for us are required to respect the confidentiality of your information. We are committed to maintaining a high level of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your transactions. However, since no single mechanism provides maximum security, there is always some risk when using the Internet to transmit personal information.